Terms & Conditions
Last Updated: 24 September 2026
Narir Rong is always committed to providing customers with excellent service and quality products. If, for any reason, you are dissatisfied with a product you purchased, you may easily request a return by following the return and refund policy below.
Return Conditions:
1 – Please check the product carefully in front of the delivery person before accepting it.
2 – The product must be unused.
3 – The original tags and labels must remain intact.
4 – The original packaging must be retained.
5 – The invoice/order confirmation or other proof of purchase must be provided.
6 – If any of the above conditions are not met, the return may not be accepted.
Valid Reasons for Return:
A return may be accepted in the following situations:
1 – The product is defective, damaged, or broken.
2 – The wrong product, wrong color, or wrong size was delivered. In such cases, both return and exchange may be possible.
3 – The delivered quantity is incomplete.
4 – The product does not match its description, photos, or specifications.
If a defective or incorrect product is received, photographic or video evidence must be provided.
Non-Returnable Items:
Products that are clearly marked “No Return / No Refund” are not eligible for return or refund under any circumstances.
Return Shipping Charges:
Customers are responsible for bearing the return shipping costs.
However, if the product is defective or the wrong product was delivered, our Customer Service Team will review the matter and take the necessary action. In such cases, the customer must contact us via WhatsApp in front of the delivery person, using a voice call or video call, and show the issue along with appropriate evidence.
Refund Method
Refunds will be provided through Bank Transfer / bKash / Rocket
The refund process may take approximately 7–10 business days to complete.
Restocking / Deduction Charges:
If, under any special circumstances, a restocking or deduction charge applies, the customer will be informed at the time the return is approved. Under normal circumstances, there is no restocking fee.
Return Shipping Address:
Narir Rong
Chhoto Kalibari, Tangail Sadar,
Tangail – 1900, Bangladesh
Applicability of the Return Policy
This return policy applies only to customers within Bangladesh. We do not provide delivery or return services outside Bangladesh.
Return Process (Step-by-Step)
1 – Contact our Customer Service Team and state the reason for the return.
2 – If required, send photos/videos of the product and obtain return approval.
3 – After receiving approval, safely package the product and send it to the return address.
4 – Once the product is received and inspected, the refund process will be initiated.
Customer Service Contact
Email: info@narirrong.com
WhatsApp: 01829181818
Support Hours: 10:00 AM – 8:00 PM