Return Policy
Last Updated: 24 September 2026
Narir Rong accepts all types of returns. However, customers must follow some rules in this regard.
After an order is placed, Narir Rong gives sufficient time for the customer to confirm the order. During this time, anyone can request to change the order, put the order on hold, or cancel the order.
After the specified time has passed, Narir Rong calls the customer and confirms the order again. After that, the parcel is prepared and handed over to the courier.
After the courier delivers the parcel, if the customer wishes, they can return the parcel without opening the box by paying only the return fee / delivery charge of 150 taka to the rider.
After receiving the parcel from the delivery person, if the customer makes any complaint after the rider has left, it will not actually be accepted. In that case, it will no longer be possible to accept the return.
However, while checking the parcel in front of the rider, the customer can complete the return, refund, or exchange.
If any kind of fraud is committed, the customer’s and rider’s information may be reported or disclosed in a fraud case so that other entrepreneurs can be warned.